Recently, the Zhifu Industrial and Commercial Branch received a complaint from the consumer Mr. Zhang. A month ago, he made a set of solid wood furniture for 9000 yuan in a furniture company. After the door-to-door delivery and installation, the main entrance of one of the wine cabinets was found. The obvious quality problem of one joint has seriously affected the overall visual beauty of the wine cabinet, which is different from the promised when customized.é‚ Find the merchant to claim the claim, the merchant has no quality problems with the product, and disagrees with the claim. The two sides could not solve the dispute through negotiation. The consumers had no choice but to complain to the Zhifu Industrial and Commercial Bureau.
After receiving the complaint, the business management personnel actively launched an investigation on the matter and finally confirmed that the situation was true. In order to reduce costs, the merchants did not use the whole wood, but the wine cabinet door made of small wood splicing, which led to a significant decline in product quality, and did not reach the prior verbal commitment, which affected the overall visual beauty of the wine cabinet. Merchants should unconditionally give consumers the compensation they deserve. After the negotiation, the merchant immediately gave the consumer 300 yuan in compensation. Consumers expressed satisfaction with this result.
The industry and commerce department reminds consumers when ordering furniture: First, find regular manufacturers with legal procedures, and process furniture according to furniture drawings; second, when ordering, sign a detailed written contract, such as making furniture. Material, style, size, color, price, delivery time, etc. Third, after the ordered product arrives, it is necessary to carefully check whether the product is identical to the signed contract; fourth, the inspection meets the requirements. In the future, pay the full amount to the merchant. It is recommended that consumers pay for the invoice as the basis for the claim.
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