If you want to buy furniture , it is best to ask the merchant to sign the complete "Zhejiang Furniture Sales Contract" (demonstration text), the furniture material , place of origin, when to install, delivery, such as how to pay returns and Other terms, all written in black and white Come down to protect your legal rights .
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The "Zhejiang Furniture Sales Contract" (demonstration text) was jointly released by the Zhejiang Institute of Furniture and Hardware and the Zhejiang Furniture Industry Association, and it is proposed that the province's furniture market and related production enterprises will be fully integrated from May 1st. The land adopts, and actively contracts with consumers in the total price of 5,000 yuan or more. For the purchase and sale of less than 5,000 yuan, consumers are required to sign a contract and refuse to shirk. The two units also indicated that they will conduct a survey on the implementation of model contracts for furniture stores with the support of relevant departments, and the results will be released to the public so that consumers can vote with their feet.
If the seller withdraws from the market or trade fair
The organizer must pay first
If you buy a piece of furniture and find that the product has quality problems, go to the business, but find that the business person goes to the building, then you can only recognize the bad luck?
In this regard, in the newly announced contract model text, the market or the organizer of the trade fair is responsible for the advance payment liability, that is, the furniture sold in the market or the trade fair. If there is a quality problem, it will catch up with the furniture company has already withdrawn. In the case, the consumer may request the market or the organizer of the trade fair to assume the liability for compensation according to the contract.
In order to ensure that this is implemented in place, the contracts signed in the market, in addition to the signatures and seals of consumers and merchants, as well as the organizers as a third-party seal, thus adding a piece of insurance to consumers' rights protection. However, if the furniture market or the organizer of the trade fair implements a unified cashier, and the buyer does not pay the unified cashier after signing the sales contract, but directly settles directly with the seller, the furniture market or the trade fair organizer may not Take responsibility for after-sales services such as “first payâ€.
Whether to charge transportation installation fee
Fill in clearly
Many people who have bought furniture have this feeling, and the salesperson can't take it seriously. Because when the salesperson tells you that a piece of furniture material is mahogany, you are not sure whether he refers to the entire material of the furniture, or only the main frame and panel; when the salesperson tells you that a piece of furniture is imported from Italy, you don't know him. Refers to the furniture origin or brand; in addition, consumers generally do not pay attention to the drawer slides, hinges and other hardware, but the price of hardware of different brands may differ by more than ten times.
Previously, many furniture merchants were reluctant to sign a very clear contract with consumers. For example, in January last year, the Zhejiang Consumer Protection Committee purchased 12 brands of solid wood furniture for 12 brands in the 7 major furniture markets in Hangzhou. Although the sales staff kept saying “all solid woodâ€, the investigators asked to write on the purchase documents. Ming furniture main material, but no one dare to agree, all filled in the sales voucher are ambiguous, and are not willing to indicate whether the whole solid wood furniture or main material, auxiliary materials are in the purchase contract or shopping documents.
In the newly published model text of the contract, the first article specifically lists the “originâ€, “main materials†and “category†columns, and the “main materials†column for filling in the main raw materials used in the products. Hardware accessories information, "category" column for consumers to choose the category of products to be purchased according to national and industry standards.
The way in which only the simple total price is written in the contract has also been changed, because there have been cases in the past: after the goods are delivered, the customer chooses to return the goods for various reasons, and the merchant says that he wants to deduct a large amount of transportation when refunding. And installation fee. Therefore, in the second article of the contract demonstration text, the “transportation fee†and “installation fee†are separately listed, and the payment party is clearly required to be written.
In order to protect the interests of buyers and sellers, the model contract also requires special refinement of the delivery location, especially for large-size whole goods. The environmental conditions of delivery should be known in advance, such as whether the vehicle can go downstairs, whether the elevator is large, and whether the passage is spacious. Whether the security door is double-opened, etc., so as to avoid the problem of adding “upline fees†and “entry fees†in the later period, or the large items cannot enter the room.
Product description and promotional materials
Can be used as acceptance basis
The furniture manufacturers portrayed the products in the publicity materials, such as "no formaldehyde", "100% solid wood", etc., but the facts and promotional materials often have great differences, but many previous contracts did not involve the provisions of product quality standards, sales Members often simply write "according to the relevant national regulations" or "same sample", until the consumer finds that the product has quality problems, the sample may have been sold, even if the complaint or lawsuit is difficult to obtain evidence.
In order to reduce the occurrence of such problems, in the contract model text, it is clear that the product quality must comply with the mandatory provisions of the relevant national and industry standards, and should also comply with the company's express quality standards (in accordance with relevant national and industry standards when there is no explicit quality standard), Product use instructions, promotional materials, drawings and samples agreed by both parties.
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